National Pearl

National Pearl proudly offers a 60 day no questions asked money-back guarantee on all jewelry sold on our website. Simply call or email for instructions on initiating a return or exchange.

Full Return Policy

All jewelry sold on our website may be returned within 60 days of purchase for a full refund (less our shipping cost) assuming the following items are returned in original condition:

• Jewelry
• Jewelry Box(es)
• Presentation Box(es)

Items that can not be cleaned or repaired for resale are not eligible for refund or exchange. Items returned in this condition will be returned to the customer at their expense.

Potential deductions from refunds for returned items not in original condition:

• Strung items returned with dirty or broken strands
  • $1/inch, $10/item minimum charge
• Unstrung items returned with excessive dirt
  • $5 Cleaning Fee
• Damaged or bent hardware (clasps, posts, etc...)
  • Our cost to replace plus restringing fee ($1/inch, $10/item minimum) if applicable
• Damaged or unusable jewelry boxes or presentation boxes
  • $3 to $16, depending on box. Boxes may be returned to customer at their expense.

We pride ourselves on our honesty and business ethics. To date, we have never had to deny a refund or make any of the deductions listed above (with the exception of deducting our original shipping costs, which applies to all returned orders). We are members of the Better Business Bureau and have received no complaints. Click here to view our BBB profile.

Customers are responsible for shipping costs on returns and exchanges. International customers are responsible for seeking reimbursement for taxes/duties paid to UPS, USPS, or their national and local governments. Fees incurred by National Pearl for refused packages will be deducted from the customer's refund. For more information on Canadian taxes and duties, see our shipping policy.

Returned merchandise must be received within sixty days of the date of purchase to be eligible for a refund. Customers are required to send originals or copies of all documentation sent with the order. Customers must contact us by phone or email before returning merchandise.

A tag labeled "15% Restocking Fee if Removed" is affixed to all jewelry. The purpose of this tag is to deter those who wish to 'rent' our jewelry - purchasing it with the intention of using it for an event and returning it for a refund. If merchandise is returned with a broken or missing tag, a 15% restocking fee will apply apart from shipping and the other potential deductions detailed above. This tag does not hide or cover the pearls or prevent customers from fully inspecting the jewelry before deciding to keep it.

Credit for refunds will be issued via the same payment method used for the original transaction. If the purchase was made with a check or money order, a check will be issued in the name of the account holder and can be mailed only to the billing address listed under the account at the time the order was placed.

Sale, promotional and custom order items may incur additional deductions if returned. Check product details for more information.