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Customer Service

National Pearl strives to provide the absolute best customer service possible. We respond to questions and issues immediately during business hours and bend over backwards to please our customers.

Business Hours

Customer service is available by email Monday through Friday, 9:00 am to 5:00 p.m. Central Time. We are closed on holidays and any day FedEx and the Postal Service are not in operation.

Contact Information

Emailservice@nationalpearl.com

Returns and Exchanges

Please contact us by email to initiate a return or exchange. Items must be returned within 60 days of purchase to receive a refund. *Read our full return policy.

Account Management

To open or manage an account, click "ACCOUNT" at the top right hand section of any page on our site. This section gives you access to account, order and tracking information. If you need assistance, please contact us.

Frequently Asked Questions

  • Do you charge tax?
    There is no sales tax unless your billing or shipping address is in Missouri.
  • When is my card charged?
    Your card is charged at the time of purchase
  • What payment methods do you accept?
    We accept Visa, MasterCard, American Express, Discover, PayPal and Google Checkout payments. We also accept personal checks and money orders. Orders will not ship until payment has cleared.
  • How will the charge appear on my statement?
    Your statement will show "National Pearl LLC", or in the case of using Google Checkout, "Google Checkout - Natonal Pearl LLC"
  • Is your site secure?
    Our website is protected by SSL encryption. Read more
  • What is your privacy policy?
    Read our privacy policy
  • Do my pearls come with a jewelry box?
    Yes. View presentation details.
  • Do my pearls come with certification?
    Yes. View certification details.
  • How do you ship? What are shipping charges? Does your name appear on the box? Do I have to sign for my package? Can you ship to a different address? Are shipments insured?
    Read our full shipping policy.
  • What is the company's history?
    Read about our company
    .
  • Do you have any third-party verification?
    Yes. See our Better Business Bureau profile.

If you have a question that has not been answered, please contact us. We're very happy to speak with you.